New & Notable in The PORT

New Content

Policy FYIs

FYI-476 Name Change for the Office of Child Support Services (OCSS)

Standard Work

Contempt Procedures

Email Etiquette v.2

Federal Criminal Contempt Procedure

Initiating Limited Services to another Jurisdiction

Locating Acknowledgments of Paternity (AOP)

Requesting Paternity Updates

Unable to Apply to CP Ledger - SCOB

Evader Team Process for Child Support Evader Referrals and Website Posting

Receiving a Limited Service Request from another Jurisdiction

Job Instruction Sheets

Assigning Email Inquiries

DCSS- Email Box Documents

Undeliverable IRS Offset Notices

Undeliverable Member Mail

Undeliverable Quarterly Statement of Collections

Email Inquiry Response Process

Flowcharts

AG Referral Flowchart

Revised and Archived Content

 

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Featured Topic

This month's featured topic is a reminder of the process for submitting requests to the Policy Unit. All team members are encouraged to review the standard work titled "Submitting Requests to the Policy Unit." Please review the important timelines and procedures within the standard work before submitting your next policy review request as there is a form to use. The only request that doesn't require the form is policy questions, team members are to continue to submit the policy questions as normal.

Please review FYI-468 Preparing and Submitting Standard Work Documents to the Policy Unit for Review and Upload.

In the Spotlight

This month’s “In the Spotlight” topic features The PORT document owners.

The Policy Team owns and updates the following documents in the Policy & Procedures section of the PORT:

Intake, Locate, Paternity, Establishment, Debt, Compliance, Intergovernmental, Global, and Closure.

The Operations Administration owns and updates the majority of the documents in the Standard Work section of the PORT. Including Standard Work (SW), Standard Operating Procedures (SOP), Job Instruction Sheets/Desk Aids, and Flowcharts. Existing SOPs, Job Instruction Sheets, Desk Aids, and Flowcharts may be used as a basis for new SW if the information is still accurate.

See past issues of New & Notable on The PORT here