New & Notable in The PORT

New Content

Policy FYIs

Policy FYI-479 Notification of a significant CSENet transmission failure in Maryland

Standard Work

Archiving in MadCap Flare

AZCARES Portal Issue Troubleshooting Steps

Complex PIE (Posted in Error) Request

NMSN Part A & B

Outreach and Engagement (Local)

Processing Incoming CSENet Transaction

Recovery Reversal Outcome Review

State Services Portal (SSP) electronic termination (eTermination)

Undeliverable Income Withholding Order

SROP Suspense Retro Overpayment / SFTO Overpayment Futures

SRPC - SRD Prior to Case Open Date

SSDT - Special Distribution Conflict

AZCARES Child Support Portal Down Time Protocols

Revised and Archived Content

Revisions

Policy

 

Standard Work

ADP-CPW Flowchart for Imaging

ADP Desk Aid

Applying Social Security Derivative Credits

AZC Portal Issue Troubleshooting Steps

DCSS Down Time Protocols

Documenting Social Security Derivatives (a.k.a. Auxiliary Benefits) in ATLAS

Employer/Wage Search Checklist

NMSN Part A&B

Outreach and Engagement (Local) v.2

Processing Incoming CSENet

Requesting an Arrears Calculation

Requesting CP Ledger Review/Grant History (addressing CP requests)

Requesting CP Ledger Review/Grant History (addressing CP requests)

Undeliverable Income Withholding Order

 

Archived Documents

Standard Work

Administrative Review Procedures for Administrative Liens

DCSS Lien Unit Procedures

Difficult PIE

Hardship Process Flow

Inactivation Code Desk Aid

OnBase Verification of Employment History and Postal Verification

Outreach and Engagement v.1

Referrals to Employment Administration SOP

 

Policy

Early Intervention- Post Order

Hardship Cases: Forgiving Arrears Owed to the State of AZ

Identity Theft from Employer Withholding Wages

Notice of Acknowledgement and Receipt (NAOR)

Settlement Program

 

Tech Tips

On AZCARES if you want your font to be bigger or smaller, press and hold your control key (CTRL) and with your mouse pad scroll up or down to the desired font size.

Featured Topic

This month's Featured Topic is the New & Notable in The PORT. The New & Notable highlights new features, updated Policy & Procedures or Standard Work and other items of interest to DCSS

staff. This page is updated monthly by the Policy team.

You may find the New & Notable in The PORT here: From the The PORT>Getting Started>New & Notable in The PORT

If you want to see past issues of the New & Notable page. Scroll to the bottom of the page on the left side click on "See past issues of New & Notable on The PORT here"

In the Spotlight

DCSS Guidelines for Activity History Comments

Coming across unapproved acronyms can feel like trying to fit puzzle pieces together. However, using acronyms or abbreviations throughout cases can lead to confusion within the agency. One individual may interpret an unapproved acronym differently, while others may not understand it at all. Therefore, it is extremely important to avoid using any unapproved acronyms in AZCARES. The DCSS Guidelines for Activity History Comments provide useful guidance on what to avoid when documenting cases and what is approved. These guidelines also allow team members to review all approved acronyms. It is important to have clear, concise documentation and only use approved acronyms. Any electronic case record may be subpoenaed for court and presented as evidence. Team members may be called upon to explain unclear documentation during hearings. Remember, all documentation must be clearly written and easily understood by all team members and court personnel.