Job Instruction Sheet: ERT Employer Response

Date/Version: 07/14/2025 - v.1

Process Owner: Employer Response Team

Review Cadence: Annually

Process/Purpose: Procedure of how to process mail responses from employers.
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Important Steps (WHAT?)

Key Points

(HOW?)

Artifacts

A logical segment of the operations that advances the work

Important actions in the steps that will: Make or break the job Make the job easier

Sketches, layouts, digital pictures , etc. that will improve understanding of the job

1

Employer response is prepped.
  1. Employer response is removed from envelope.
  2. Envelope is discarded to shred bin.
  3. Each response is separated by a white blank separator page.

Types of Employer Response:

Verification of Employment

Employer Record Updates

2

Employer response is scanned
  1. Log into scanner workstation.
  2. Locate Capture Perfect program, double-click.
  3. Select DCSE Mail: ERT Multi Page.
  4. Clean Scanner.
  5. Load prepped documents onto the scanner
  6. Select Scan Button Next to the drop down menu.
  7. Record count when scanning complete for updating production log.
  8. Select Stop Scanning on dialog box and exit program.
  9. Capture Perfect creates an image file that is saved to K:\LSA Common\ERT INCOMING where ERT Teams will work.
 

3

Documents are retained for 5 business days.

  1. Add post it note with your initials and date scanned
  2. Documents are bundled with scanned documents, excluding T1, T3, MOD, NPA, and ARU, and are filed in CMI repository and purged after 5 business days.