Job Instruction Sheet: TITLE IV-D CHILD SUPPORT SERVICES APPLICATION (NPA)

Date/Version: 7/14/2025 - v.1

Process Owner: Customer Care Administration

Review Cadence: Annually

Process/Purpose: Processing of New Title IV-D Child Support Applications
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Important Steps (WHAT?)

Key Points

(HOW?)

Artifacts

A logical segment of the operations that advances the work

Important actions in the steps that will: Make or break the job Make the job easier

Sketches, layouts, digital pictures , etc. that will improve understanding of the job

1 Application is received with daily mail
  1. Remove application from envelope Discard envelope to shred bin Remove staples or binders Stamp application with current date
  2. Discard envelope to shred bin
  3. Remove staples or binders
  4. Stamp application with current date
  
2 Application is scanned
  1. Launch Capture Perfect
  2. Locate NPA scanning profile from drop-down menu
  3. Click on the scanning button located to the left of the scanning profile drop-down menu
  4. Click on Stop Scanning Scan next document Documents are scanned to CSS01’s Capture Perfect Jobs folder
  5. Launch Gmail and compose a new email
  6. Attach NPA document and email to [email protected]
  
3 Application is logged in NPA Log in Google drive
  1. Applicant name and date of birth are logged in NPA Log along with current date
  
4 Application is filed in repository
  1. Application is tagged with repository tag and filed in Mail Room Repository See Repository Desk Aid