Job Instruction Sheet: Verify SR/SP License Information

Date/Version: 06/09/2025 - v.1

Process Owner: Customer Care Team

Review Cadence: Annually

Process/Purpose: To verify the customer’s License Information screen as additional verification when a customer cannot remember their password.
#

Important Steps (WHAT?)

Key Points

(HOW?)

Artifacts

A logical segment of the operations that advances the work

Important actions in the steps that will: Make or break the job Make the job easier

Sketches, layouts, digital pictures , etc. that will improve understanding of the job

1

On AZCARES
  • Select the support recipient (SR) or the support payor (SP)
  • Left navigate to the “Related List”
  • Select “License Information”
 
2

Review the SR/SP License Information
  • Select the “License Type” “DRIVERS LICENSE (STD OPERATOR)
  • Under “Actions,” click on the “View” (eyeball) option
  • Ask the customer to verify the following:
  • License Type
  • License Number
  • Status
  • Issuing Date
  • Issuing State
  • Issuing County
  • Expiration Date
  • Verification Source
  • Verification Date
 
3

Document the action on the Activity History
  • Once verified, document your actions in Activity History using activity code:
  • T0051 (Phone call from CP) if call is from SR
  • T0056 (Phone call from NCP) if call is from SP