STANDARDIZED WORK - Verification of Employment	Date/Version: 02/09/2026 v.1 Process Owner: Employer Care Team Review Cadence: Annually
Purpose: Process of how to complete a Verification of Employment that is returned from the employer.

 

Step	Process Step	Dialogue
1.	Reviewing the Verification of Employment (VOE)	Enter the SSN in the global search bar Select the blue hyperlink under Contact Name Verify the name, DOB, and SSN in AZCARES matches the VOE (Do not update the info if there’s a difference, instead inform the case worker when you add your notes in the Activity History) In the left navigation under Related List select Related Cases to review Select the case number (blue hyperlink) under the Case Number column If there’s more than one case, choose the first open case In the left navigation under Financials select Case Payment and review for current payments (If there are no current payments skip to step #I) Select the eyeball (Actions) next to the current employer that is paying with the most current payment date If the remitter’s name is not shown, check IDOC for the name of the employer making the payments Select the Case Tab (On the main toolbar at the top of the screen) In the left navigation under Case, select Case Information, review for function and program type to see if an Income Withholding (IWO) can be sent ex: Enforcement, Clerk of the Court, Tribal or Paternity At the top of the page select the blue hyperlink, Support Payor (SP) name or Other Party In the left navigation under Related List select Employment Locate the employer from the VOE If the employer is listed skip to step #N If the employer is not listed and the VOE shows the SP is currently working, see the standard work for Adding an Employer for the Support Payor Complete all mandatory fields with the information from the VOE and select Save Select the eyeball (Actions) next to the employer listed on the VOE Select the blue hyperlink under the Employer Name Copy and paste the Federal Employer Identification Number (FEIN) into the global search bar to check for duplicate accounts (see standard work for Employer Merge) Review and update employer’s information if provided on the VOE Make sure Status and ERT Review fields are marked Active and Approved If it’s listed on the VOE, update the field Allows Service to Yes Update “Locked” field to Yes In the left navigation, select Account Address and clean up addresses (Make note of the Corporate address it will be used in step 2.A) Clean up addresses Close the current tab, it should take you back to the Employment Details screen Update the Employment Status per the VOE Update Pay Frequency if provided (If still employed) Select Save if any changes were made If terminated and end date of employment wasn’t provided, enter today’s date and also check The Work Number (TWN) for new employment if the case is in Enforcement Go to the SPs tab at the top of the screen and close older jobs of other employers, but if the case is still in Establishment, do not close the jobs
2.	Sending IWO - must be in Enforcement & IV-D	If terminated, do not send an IWO and skip to step 3.A Select the Case tab (On the main toolbar at the top of the screen) In the left navigation, select Income Withholding under Enforcement If the employer is already paying, check if there is an existing IWO and change IWO status to valid If the current employer is not paying, a new IWO will need to be sent Select New Record and complete all mandatory fields Select Save Inactivate IWOs older than 90 days, IWOs that are not paying
3.	Upload Document	Select the Case tab (On the main toolbar at the top of the screen) Save document to your desktop Select Document Group DCSS AZCARES CASE FILES Select Document Type DCSS Income/Expense Fill in the mandatory fields Select Next Select Upload Files Select Done Select Finish
4	Documentation	In the left navigation under Related List go to Activity History Select New to add Enter activity code E0560 Enter info in the comments field Name of the employer Status of employment Document imaged to the case Job cleanup Document if TWN was checked Status of IWO (Was it sent) Select Save

 

Change Log
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