STANDARDIZED WORK - e-Employer Registration

 

Date/Version: (10/02/2025 v.1)

Process Owner: (Employer Care Team)

Review Cadence: Annually
Purpose- Process to show how to complete an eEmployer Registration in AZCARES..

 

Step (1,2,3..) Process Step (list of the critical process steps) Dialogue (clear and simple descriptions, appropriate level of detail for the task)
1.

Updating the task
  1. Open two AZCARES screens
  2. In the first screen
  3. Select more next to My Open Tasks
  4. Select the blue hyperlink under the Subject tab
  5. Select eEmployer Registration (status “Not Started)
  6. Update the status field to waiting on someone else
  7. Save
2.

Check for duplicate records and eIWO status
  1. Select related to (blue hyperlink R-000XXX) to open the registration
  2. Select registered Employers located on the left side navigation
  3. Copy the FEIN
  4. On the 2nd AZCARES screen
  5. Paste the FEIN in the global search bar to locate duplicate records
  6. Do the same process using the name
  7. If more than one employer is listed with same FEIN or name (see Employer Merge standard work)
  8. If there is only one employer listed, open the account and see if the employer is already registered as eIWO with OCSS
  9. If the account is registered as eIWO (receiving documents electronically via OCSS, federal child support) reject the registration and inform the employer either by phone or email the reason for the rejected registration. (Contact information is found by selecting Account Users located on the left navigation)
  10. If the FEIN and/or employer name doesn’t show up in AZCARES, then email or call the employer
  11. Ask the employer if they have any employees in the state of Arizona with a child support case . If they don’t, inform the employer the reason as to why the registration is being rejected.
3.

Linking the account(s)
  1. Go back to the original open AZCARES tab
  2. Select the check mark located under Actions in the far right
  3. Enter the Employer ID number in the Link Employer ID Field
  4. Select the magnifying glass to search
  5. Select the blue hyperlink under Account Name
  6. Confirm
  7. If there are multiple accounts complete the above steps until all accounts have been linked
  8. Select Registration Information on the left navigation
  9. Select Approved in the Registration for eEmployer Portal Status field
  10. Save
  11. Select Registered Employers in the left navigation
  12. Select the blue hyperlink under Linked Employer ID
  13. If locked select No to unlock and save
  14. Review and compare the following fields from the registration information to the employers information. Update phone #’s and email addresses if needed (found under account users)
  15. At the top of your screen select the tab that says R-000XXX E-Employer Reg
  16. Select Account Users in the left navigation field
  17. Copy the phone # to paste in Employer’s Information Screen
  18. At the top of your screen select the tab that has the employer’s name so you can paste the phone #
  19. Go back to the previous tab to copy email address and follow step b, continue to update information for the employer
  20. Preferred Method of Contact Select Email
  21. ERT Review to Approved
  22. Status should be Active
  23. e-Employer to yes
  24. e-Employer effective date to today’s date
  25. lock by selecting yes
  26. Save
  27. Select Account Address in the left navigation and update address information if needed.
  28. NOTE: Review registration after 24 hrs. to confirm the employer has completed the registration process. If the employer hasn’t completed their registration, send an email to the employer requesting they complete their registration by selecting the documents they would like to receive electronically.

DO NOT PRINT THIS PAGE FOR DISTRIBUTION

CHANGE LOG
Change Number Change Proposed Updated by?

Change Made?

Yes/No

 Reason Date Finalized
example Change font on all pages to pink Jane Doe No Pink not within approved standard font scheme 4/13/2018
1

 

 

 

 

 
2

 

 

 

 

 
3

 

 

 

 

 
4

 

 

 

 

 
5

 

 

 

 

 
6

 

 

 

 

 
7